bb44's Privacy Policy

Introduction and Scope

This privacy policy applies to all services and operations of the bb44 platform. When you use our services through the bb44 website, mobile app, or any other digital channel, you agree to abide by the terms of this policy.

bb44 is a trusted online entertainment and betting platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right, and we are committed to upholding that right. To learn more about the platform's overall services, visit our About Us page.

This policy has been drawn up in accordance with applicable laws in Bangladesh and international data protection standards. Before reading it, we also recommend reviewing our Terms and Conditions, as both documents together define the relationship between us and you.

Types of Information Collected

2.1 Identity Information

For account registration and identity verification, bb44 collects the following information:

• Full name and date of birth
• National ID card or passport number
• Mobile number and email address
• Permanent and current address

2.2 Financial Information

Financial information relevant to processing deposits, withdrawals, and payments is collected, including:

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)
• Transaction history and amounts

2.3 Technical Information

Some information about your device and connection is also collected automatically, such as:

• IP address and device identifiers
• Browser type and operating system
• Time of site access, session duration, and page view history

2.4 Communication Information

If you contact customer support via live chat, email, or any other channel, records of that conversation may be retained for the purpose of improving service quality.

How Information Is Collected

bb44 collects information through various methods, which are described below:

3.1 Information Provided Directly

When you open an account, fill out a form, make a deposit or withdrawal, or contact customer support, you provide information directly. This information is used only for the necessary purposes.

3.2 Automatic Collection

Some information is collected automatically while using the website or app, such as through cookies, log files, and tracking pixels. This information is primarily used to improve site functionality and the user experience.

3.3 Information Received from Third Parties

For identity verification or fraud prevention, bb44 may sometimes receive information from trusted third-party services. In such cases, data confidentiality is maintained under strict contractual terms.

Purpose of Using Information

bb44 uses collected information for the following purposes:

• Opening, managing, and verifying accounts
• Processing financial transactions including deposits and withdrawals
• Providing customer support and resolving your issues
• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring the security and stability of the platform
• Providing a personalised experience based on your preferences
• Informing you about relevant offers and services (only with your consent)
• Improving platform functionality and quality

We never sell your information to advertisers or create speculative profiles about you to share with third parties.

Data Storage and Protection

5.1 Technical Protection

bb44 uses SSL (Secure Socket Layer) encryption technology to protect users' sensitive information. As a result, all data transferred between your browser and our servers is encrypted, making it practically impossible for unauthorised persons to read or alter.

5.2 Access Control

Access to your information is granted only to employees who need it for their work. All staff are engaged under confidentiality terms and are kept aware of their responsibilities through regular training.

5.3 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period as required by legal obligations, dispute resolution, or fraud prevention.

5.4 Response to a Data Breach

If a data breach occurs, bb44 investigates promptly and endeavours to notify affected users in a timely manner. Additionally, the necessary technical measures are taken to prevent such incidents in the future.

Sharing Information with Third Parties

bb44 does not generally share users' personal information with third parties. However, exceptions apply in the following cases:

6.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, or Upay to complete financial transactions. These partners have their own privacy policies and operate under their respective regulatory bodies.

6.2 Technology Service Providers

Providers of cloud storage, anti-fraud systems, and game software may access information to a limited extent. In each case, strict data processing agreements are in place.

6.3 Legal Obligations

bb44 complies when disclosure of information is required under applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities.

Cookies and Tracking Technologies

The bb44 website uses cookies. Cookies are small text files stored in your browser. They are used for the following purposes:

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and basic site operations. Without them, the site does not function properly.

7.2 Functional Cookies

These cookies are used to remember your language preferences, layout settings, and other customisations. They make your experience more convenient.

7.3 Analytics Cookies

Analytical data is collected to understand which sections of the site are used most. This data is completely anonymous and is used only as aggregate statistics.

Most modern browsers have an option to disable cookies. However, disabling cookies may cause some site features to not work properly.

User Rights

As a bb44 user, you have the following rights:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. After the verification process is complete, we will provide you with details of that information.

8.2 Right to Correction

If any information in your account is incorrect or outdated, you may request a correction. Keeping accurate information is also important for your own security.

8.3 Request for Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be fully fulfilled in cases of legal obligations, ongoing disputes, or an active account.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw your consent at any time. In this case, contact customer support or use the unsubscribe option in the email.

Managing your own information plays an important role in building responsible gaming habits. To learn more, read our Responsible Gaming page.

Protection of Minors

All bb44 services are for persons aged 21 and above only. We do not knowingly collect or store information from any minor.

Age verification is a mandatory step in the registration process. If a user opens an account by providing a false age and this is subsequently detected, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our services through you or by any other means, please notify our customer support immediately.

Changes to This Policy

bb44 reserves the right to amend this privacy policy as needed. If any significant changes are made, a notice will be published on the website and the "Last Updated" date at the top of the document will change.

If you continue using our services after any changes, it will be assumed that you have accepted the revised policy. It is therefore advisable to check this page regularly.

Any changes to our terms of service will also be communicated separately. Please review our Terms and Conditions page regularly for details.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer support team is available in both Bengali and English, 7 days a week, 24 hours a day.

Visit our FAQ section for answers to common questions — you will find detailed answers about accounts, payments, and gaming there.